By the time a member’s electricity is turned off for nonpayment, their account has been delinquent for more than 90 days. Out of fairness to other members, a fee is charged to the delinquent member to cover the cost of sending the lineman out to disconnect and then reconnect when the member has paid the […]
KEA is a member-owned, non-profit cooperative. According to our bylaws, every potential member is required to pay a membership fee in order to become a member of the cooperative. This is refundable to the member upon cancellation. Paying the fee and being accepted through the Board of Directors entitles the member to the rights and […]
I have two accounts with KEA. Why do I only get Power Cost Equalization (PCE) on one of my accounts?
PCE is a welcome break on our electric bills. For many of us, it cuts our monthly electric bill by a third. But PCE is limited, and possibly a disappearing resource. For this reason, the state has limited the PCE credit to one account per member.
When a member is preparing to move out of a location where they are responsible for the electric service, the member must contact KEA in advance and schedule a date to disconnect the electric service at that location. KEA has no way of knowing when a member is moving unless they call or stop by […]
Why do I have to come to KEA’s office and sign paperwork in order to transfer, disconnect or sign up for electricity?
In order to avoid misunderstandings about exactly what a member wishes to have done, it is important members come into the office personally to make job requests. This way, KEA has a copy of the request with a signature, and any applicable fees can be collected. We understand that time is valuable for both the […]
There are many reasons why your bill could fluctuate either up and down. Most commonly, however, we hear from our members when their bills unexpectedly go up. A few of the first possibilities to consider are: Have there been extra people in the household that could be using more electricity? Do you have old appliances […]
When the member moves from one location to another, the location for which that member is billed changes as well. The member will be responsible for the electricity used at the previous location up to the point when he or she disconnected service and changed to the new location. This means that a final bill […]